613-491-5121

Frequently Asked Questions

Below are a listed of commonly asked questions about our products and our Ottawa windows and doors installation service.

Are you registered with homestars?

Yes, we are registered on homestars.com and have a 9.6/10 rating in reviews.

Is Westend Windows and Doors registered with the Better Business Bureau(BBB)?
Yes, we are registed with BBB and a BBB A+ rated business.
Who is responsible for hauling old windows and doors?
Westend Windows and Doors installers are responsible for the hauling of old windows and doors.
Will I have anything to do after the installation is done?
Drop sheets will be placed every where needed and when we are done, your floor will be vacuumed.
Do I have anything to do before the installation of windows and doors?
Yes, your curtains and/or blinds have to be removed prior to our windows and doors installation team arriving at you home.
After ordering, we should I expect my windows and doors to be installed?
Installation time after ordering for white products is 4-6 weeks, and for colour products are 6-8 weeks
What is your service after sale like?
Westend Windows and doors has a well built reputation for service after sale.
Does West End Windows and Doors have proper insurance coverage?
Westend Windows and Doors has full liability insurance and are covered by WSIB.
Is there any cost to in-home Consultation?
Our in-home consultation is without any obligation and absolutely free.
By whom are your windows and doors tested?
Our windows and doors have been tested by NRCan(Natural Resource Canada)
Do your windows and doors have Low E?
Our windows and doors have Climaguard Low E, Argon Gas and SuperSpacer.
Are you windows and doors Energy Star Certified?
Yes, our windows and doors are energy star certified.
What is the warranty on your products
Our window and door warranty is a lifetime warranty. See this warranty link from KV Windows.
Where are you windows and made?
Our windows and doors are designed and manufactured here in Canada.
What brand and name of windows do you sell?
We sell custom windows designed and manufactured by KV Custom Windows and Doors

My husband looked online and called around before deciding on Westend Windows. They ended up doing two basement windows for us. One they had to do from inside and one from outside because our deck wasn’t built yet. They were great about accommodating us with that and said it would be no problem and no extra charge. For window, their prices were good, a little high but comparable to others. We highly recommend them

Kelly

Homeowner, Ottawa

Just to let you know patio door is installed. It looks fantastic and we couldn’t be more pleased with the two young fellows who installed the door. They were polite, efficient and left the house spotless. I thought I’d have to repaint the the kitchen after you folks were finished and it looks like there was not work done here at all.
We are very pleased with Westend Windows and Doors, from our very first conversation with you, to our meeting with you at our home, to the completion of the installation. We would definitely have not hesitation in having you install windows in the future and recommending your company to friends and family.

Des & May Houlahan

Ottawa Home Owner

I found these guys online when I needed to get a window replaced. They did good job overall. The installer was very good — can’t remember his name because it was a year ago. The price was reasonable and I didn’t have any issues.

Karine

Ottawa Home Owner

I wanted to let you know how pleased I am with the doors. And your installers are very pleasant and polite young men. I will sure recommend your company. We have a lot of people who come through our house on a weekly basis for various meeting and gathering and the doors will get a lot of exposure.

Caroline

Ottawa Home Owner

Fantastic product and service. The installation team were impressive – hard, skilled work, work site always tidy. No amount of care was too much. We recommend them to anyone. Great work.

Kristina Guiget

Ottawa Home Owner

Book a free in-home consultation with us.

We will come for a free assessment of your window and door needs. No obligations.